Frequently Asked Questions (FAQ)
Welcome to Connect Firm Frequently Asked Questions (FAQ) page. Here, we address common queries about our services like as; digital marketing agency services in Bangladesh. Our goal is to provide clear and concise answers to help you understand how we can help your business grow online and also offline branding.
ConnectFirm is a 360 degree of full service digital marketing & business solutions agency based in Dhaka, Bangladesh. We specialize in Digital Marketing, web design & development, SEO, e-commerce marketing, software development, and business consultancy. Our goal is to help local and international clients grow their online presence, generate qualified leads, and scale profitably. We combine strategy, creativity, and technical expertise to deliver results.
Our pricing depends on the scope, complexity, and goals of your project. We offer custom quotes rather than fixed packages, so you only pay for what you need. In general, we break pricing into phases or modules (design, development, marketing, maintenance). We discuss your budget up front, propose deliverables, and share a transparent cost breakdown. This ensures there's no hidden charge, and you get tailored service within your means.
We accept multiple payment methods, such as bank transfer, bKash, local mobile wallets, and international payment gateways (for overseas clients). Typically, we require an initial deposit or milestone payment before starting work, with the balance due upon delivery or in agreed instalments. For ongoing services (e.g. marketing retainer), payment is due at the start of each cycle. We’ll provide invoices and receipts for all payments.
Digital Marketing FAQ
Now a days, Digital marketing is the promotion of products, services, or brands through online channels such as search engines, social media, websites, email, and advertising networks. Unlike traditional marketing, digital marketing allows you to reach more specific audiences, track performance in real time, and adjust campaigns as needed. It helps businesses increase visibility, generate leads, and grow sales in cost-effective ways. Your business needs digital marketing because most customers begin their buying journey online today. If potential clients don’t see you in search results, social media, or ads, you risk losing them to competitors. Digital marketing ensures you can connect with your target customers at key touchpoints, build brand awareness, and convert visitors into customers.
At ConnectFirm, we offer a full suite of digital marketing services tailored to your needs. This includes: SEO (Search Engine Optimization): Improving your website’s organic visibility on Google and other search engines through keyword research, on-page optimization, technical SEO, and link building. Paid Advertising (PPC / Facebook & Instagram Ads): Running targeted ad campaigns to drive clicks, conversions, and return on ad spend (ROAS). Web Design & Development: Creating or redesigning websites that are user-friendly, mobile responsive, and optimized for conversions. Branding & Creative Services: Designing logos, brand identity systems, visual collateral, and ensuring consistency across digital channels. E-commerce & Marketplace Marketing: Strategies for scaling online stores—product listings, CRO (conversion rate optimization), marketplace ads (e.g. Daraz, Amazon). Business & Digital Strategy Consulting: Advising on growth plans, digital transformation, funnel building, analytics, and KPIs.
Pricing for digital marketing varies widely based on the scope, industry, competition, and target markets. At ConnectFirm, we typically use one or a mix of these pricing models: Project-based pricing: A fixed fee for a defined deliverable (e.g. website build, branding, campaign setup). Monthly retainer: Ongoing service covering SEO, content, ads, analytics—ideal for long term growth. Performance-based / commission model: Some campaigns are partially tied to results (leads, sales), though base costs still apply. Hybrid: A base retainer + bonus tied to performance. We always begin with a discovery phase to assess your needs, goals, and budget. Then we propose a clear pricing plan with deliverables, timelines, reporting frequency, and performance metrics. You’ll know exactly what you’re paying for and what to expect.
We believe in transparency and data-driven decisions. For every campaign and project, we define which metrics matter most to your business goals. Common Key Performance Indicators (KPIs) we track include: Organic traffic & keyword rankings (for SEO) Click-through rate (CTR) and cost per click (CPC) (for ads) Conversion rate and cost per acquisition (CPA) Return on ad spend (ROAS) Bounce rate / dwell time / user engagement Revenue, leads generated, average order value, if relevant We provide you with dashboards or reports (often monthly) that show performance trends, what’s working and what’s not, and next steps. Based on insights, we adjust strategy to optimize ROI.
No trustworthy digital marketing agency can guarantee a #1 ranking on Google for any keyword — and if someone does guarantee it, that’s a red flag. Search engine algorithms are complex, dynamic, and influenced by many factors like competition, domain authority, user experience, content relevance, backlink quality, and updates. What we do guarantee is: Our commitment to best practices (white-hat SEO) Transparent work, clear strategy, and regular reporting Continuous optimization and adaptation Effort to improve rankings and traffic sustainably over time We focus on achieving realistic goals, long-term growth, and minimizing risk of penalties.
Not always. A complete redesign may help if your website is outdated, not mobile-friendly, slow to load, or poorly structured. These issues can hinder SEO and ad performance. But in many cases, we can begin optimization on your existing site by improving title tags, meta descriptions, content, internal linking, speed enhancements, and technical fixes. If we see that a redesign offers a stronger foundation for long-term ROI, we’ll recommend it as part of your strategy. Otherwise, we start with targeted improvements and make redesign optional so you don’t incur unnecessary cost.
Yes — we believe you should always own your digital assets. When we create websites, design assets, content, accounts, analytics dashboards, or ad accounts, the ownership rights remain with you. We only ask for permission to use them in service reporting or portfolio showcases (if permitted). We also provide you with login access, documentation, and training where needed. Our goal is transparency, control, and partnership not locking you in as a captive.
Content is the backbone of effective digital marketing. Our approach includes: Keyword & topic research: Find what your target audience is searching for, the questions they ask, and gaps your competitors haven’t addressed. Content strategy & mapping: Plan blog posts, landing pages, articles, social posts aligned with the buyer’s journey. High-quality copywriting: We produce original, reader-friendly content that balances SEO with storytelling, credibility, and calls to action. Optimization & updates: We regularly refresh content, optimize for new keywords, and repurpose assets for better performance.
You can discontinue or cancel our services as per the terms in our service agreement or contract. Upon cancellation: We’ll hand over all files, assets, documentation, and logins related to your project or campaign. We may stop ongoing work (SEO, ads, content) at the end of the billing cycle. You understand that rankings, traffic, or conversions may decline over time without continued optimization. Any payments due for completed work or services rendered remain payable. We strive to maintain fairness and clarity. The cancellation policy and terms will always be clearly stated in your contract before you buy.
Digital marketing is not a “one-click magic button”; it works progressively. For SEO, you typically see meaningful improvements in rankings and traffic between 3 to 9 months, depending on competition, site health, content quality, and consistency. For paid advertising, some impact (clicks, leads) can be observed almost immediately after launch, but optimization and scaling take weeks to months. We focus on sustainable, long-term growth. That means consistent content, careful optimization, regular reporting, and adapting strategy based on data. Some services (e.g. paid ads) yield quicker feedback; others (SEO, brand building) build compounding impact over time. We set realistic milestones and transparently report performance so you know when and how you’ll grow.
Search Engine Optimization (SEO) FAQs
Search Engine Optimization (SEO) is the process of improving your website’s structure, content, and authority so it ranks higher in search engines (like Google). It involves keyword research, on-page optimization (titles, meta tags, content), technical SEO (site speed, mobile friendliness, crawlability), and off-page SEO (link building, social signals). By ranking higher for relevant terms, SEO drives organic traffic visitors who are actively searching for your products or services. Unlike paid ads, this traffic is free (though you must invest in effort and resources). Over time, SEO helps your brand authority, credibility, and visibility. Because users tend to trust organic results more, this can lead to better conversion rates. For example, if your business offers “Social media like, Facebook Ads services in Bangladesh,” good SEO ensures that when people search that phrase (or related ones), your site appears near the top. That increases the chance they’ll click, explore your services, and possibly become a customer. We often say SEO is a long game it takes consistent work, but rewards compound over time. We measure success by keyword rankings, organic traffic growth, conversions from organic visits, and ROI over time.
PPC (Pay-Per-Click) is a digital advertising model where advertisers pay a fee each time someone clicks one of their ads. Common forms include Google Ads, Bing Ads, and social media ads (Facebook, Instagram, LinkedIn). Unlike SEO, PPC provides immediate visibility in search results or feeds as soon as your campaign is live. Use PPC when you want faster results to drive traffic, leads, or conversions while you wait for SEO to build momentum. It’s especially useful for new product launches, seasonal campaigns, or targeting competitive keywords where organic ranking is difficult. But PPC needs careful management: you must choose the right keywords, set bids, write compelling ad copy, design strong landing pages, track conversions, and continually optimize. Otherwise costs can spiral without returns. At ConnectFirm, we run PPC campaigns using best practices defining target audiences, testing ad variations (A/B testing), optimizing campaigns mid-flight, and focusing on ROI (Cost per Acquisition, Return on Ad Spend). Our goal is not just clicks, but profitable conversions.
Social Media Marketing (SMM) refers to promoting your business, content, and brand using social media platforms (Facebook, Instagram, LinkedIn, Twitter, TikTok, etc.). It includes both organic content (posts, stories, reels) and paid ads (boosted posts, targeted adverts).
SMM is important because people spend a lot of time on social media, it’s where they engage, share, discover, and decide. With well crafted content and targeting, SMM helps you build brand awareness, engage your audience, generate leads, and retarget users across their journey. It also gives you two-way communication: customers can comment, message, react, and share, making your brand more human and approachable.
Effective SMM isn’t just posting content; it’s strategy consistent posting schedule, audience research, creative visuals and copy, engagement, community building, and analytics. You also need to combine it with paid ads to amplify reach and target potential customers.
At ConnectFirm, our SMM services include social content planning, creative design, campaign setup, audience targeting, community management, performance tracking, and ongoing optimization. We help brands maintain presence, build authority, and convert social visitors into customers.
These three channels complement and reinforce each other when used in a cohesive strategy: SEO builds long-term, sustainable organic visibility. PPC fills gaps (for competitive keywords or quick results) and helps test which keywords convert best. SMM strengthens brand awareness, social proof, and engagement, and can nurture audiences with retargeting. For example, you can use PPC to test which keywords generate leads; once you see which ones convert, you optimize your SEO content around those. Meanwhile, social media content helps drive traffic to your site, retarget users who visited but didn’t convert, and reinforce credibility. At ConnectFirm, we integrate SEO, PPC, and SMM so all parts feed into each other. We align messaging, share insights from one channel to another, and optimize budget allocation across channels for maximum ROI.
after launching a well-optimized campaign. But full performance (costs, conversion rates) often stabilizes over weeks as you optimize. SMM: You may see engagement quickly (likes, comments) within a few days, but building a strong social following, trust, and conversions generally takes weeks to months depending on consistency, content quality, and audience fit. SEO: The slowest burn meaningful results typically show after 3 to 5 months, especially for moderate competition keywords and healthy websites. In highly competitive niches, it may take 6–12 months to see strong rankings and traffic growth. That said, every business, niche, competition, and budget is different. We always set realistic expectations, define milestones (e.g. “X% traffic increase in 3 months”), and adjust strategy based on data. We also use early wins (e.g. PPC, low-hanging SEO tasks) to show momentum while the long-term work kicks in.
Others FAQs (e.g. Website Design & Development,E-commerce, Maintenance, Graphic Design, Software Development, Business Consulting Service,)
When you choose ConnectFirm, you’ll get a custom website that is responsive, SEO-friendly, and optimized for conversions. The deliverables usually include: wireframes, design mockups, front-end and back-end development, content setup, integration of plugins or features (ecommerce, APIs, contact forms), and testing across devices. We also ensure fast loading, mobile optimization, and security. After launch, we can offer maintenance and updates as needed.
Our business consulting services focus on helping companies define strategy, streamline operations, and scale. This includes market research, competitor analysis, digital transformation planning, revenue model refinement, funnel design, and performance metrics planning. We work closely with your team to identify weaknesses and opportunities, propose actionable plans, and assist in execution. Our goal is to make your business more efficient, profitable, and future-ready.
Yes. We build custom software, management systems (e.g. HRM, POS, ERP modules), web applications, and backend systems tailored to your business needs. We begin with requirement gathering, system architecture, UI/UX design, development, testing, deployment, and post-launch support. Whether you need inventory systems, SaaS modules, or automation tools, we deliver scalable, secure, and robust software solutions.
A: In addition to our main services, we also provide: E-commerce solutions: online store setup, marketplace integration, product listing optimization Website maintenance & support: updates, backups, security monitoring Graphic & branding design: logos, brochures, banners, corporate identity Niche site creation / affiliate site building Video production & multimedia services These complementary services ensure that you get an all-in-one solution rather than having to hire multiple vendors.
Let Us Build A Brand
Our Digital Marketing Firm only has a specific number of slots available each month. So, do hurry and take action before your competitors fill them up!
WARNING: Before you claim our free consultation service please be informed that this is only for those who are serious about improving their business profit for long-term success.
Our expert will make the strategy for you but to sales and profit we need your commitment and dedication.
But if you are serious about setting up your Digital Marketing campaign to increase your profits, book your FREE strategy session as early as possible.