ConnectFirm (“we”, “us”, “our”) values your privacy. This Privacy & Cookies Policy explains how we collect, use, disclose, and protect your personal information when you visit and use https://connectfirm.com (the “Site”), and your options regarding that data.

By using our Site, you agree to the practices described in this policy.

1. What information we collect

We collect two types of information:

a) Non-personal / anonymous information

• Browser type, device type, operating system, language preference

• IP address, general geographic region

• Pages you visit, time spent, referring/exit pages

• Search terms used on the site

• Clicks, interactions, and navigation paths

This helps us understand how users use our site, improve usability, track performance, and generate aggregated statistics.

b) Personally Identifiable Information (PII)

We collect PII only when you voluntarily provide it, for example:

• Name

• Email address

• Phone number

• Company name

• Any other information you submit via contact forms, service inquiries, or feedback forms

In case of business transactions or service contracts, we may collect additional information needed to deliver the service (e.g. billing address, project details).

2. How we use your information

We will use your data for the following purposes:

We never sell, rent, or trade your personal data to third parties for marketing without your explicit consent.

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking tools to enhance your experience and understand user behavior.

What is a cookie?

A cookie is a small text file placed on your device by your browser. It helps the website remember you and your preferences when you revisit.

Types of cookies we use:

Your choices regarding cookies

• You can disable or block cookies through your browser settings (e.g. Chrome, Firefox, Safari).

• If you block cookies, some features of our Site may not function properly.

• You can also use opt-out or preference tools offered by many ad networks (e.g. Google Ads settings).

3.1 Google Analytics cookies include:

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In order to improve website performance further, we also use real-time tracking cookies from getting Clicky. Get Clicky enables us to understand visitor behavior in real-time, which is valuable for evaluating the success of news or blog posts and rectifying any issues with the website should they arise.

4. How we share or disclose information

We may share your information under these circumstances:

1. With trusted service providers & contractors
   We may share PII with third parties (agencies, consultants, hosting providers, payment processors) who help us deliver services, host the site, or support our operations — only when necessary, and they must agree to confidentiality obligations.

2. In case of business change
   If ConnectFirm merges, is acquired, or sells assets, your information may be transferred to the new entity.

3. Legal & safety obligations
   We may disclose data when required by law (court orders, government agencies) or when we believe disclosure is necessary to protect rights, property, or safety.

4. Aggregate / anonymized data
   We may publish or share anonymized, non-identifiable statistics about site usage or trends.

5. Data retention & security

• We retain your personal information only as long as needed to fulfill the purposes described (service provision, legal obligations, internal operations).

• After that period, we securely delete or anonymize the data.

• We implement reasonable technical and organizational measures (encryption, access control, secure storage) to protect your data from unauthorized access, loss, alteration, or misuse.

• However, no online transmission or storage is 100% secure — we can’t guarantee absolute security.

6. Children’s privacy

Our Site is not intended for children under 13 years. We do not knowingly collect personal data from anyone under 13. If you are a parent or guardian and believe your child has given us information, contact us to have it removed.

7. Your rights & choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data we hold

• Correction: Ask us to correct or update your data

• Deletion: Request deletion of your data

• Restriction: Limit how we use your data

• Objection / Opt-out: Object to certain processing (e.g. marketing)

• Data portability: Receive your data in a common, machine-readable format

To exercise any of these rights, please contact us at hello@connectfirm.com. We will respond within a reasonable timeframe.

8. Third-party links & embedded content

• Our Site may contain links to third-party websites (partners, advertisers, tools). We are not responsible for their privacy practices — please review their policies.

• We may embed content (videos, maps, social plugins) from third parties that may set cookies or collect data independently.

9. Changes to this policy

We may update this Privacy & Cookies Policy periodically.
When changes occur, we will revise the “Last updated” date at the top and may notify you (e.g. by email or site notice).
Your continued use of the Site after changes indicates acceptance of the updated policy.

10. Contact us

If you have any questions, concerns, or requests regarding this policy or your data, you can contact us:

Connect Firm
Email: hello@connectfirm.com
Phone: +88 01611 333606